Application of the privacy policy

This privacy policy (“the Policy”) defines how Conforto collects, uses, and protects information voluntarily provided by users of its site and information automatically transmitted by their web server. This Policy applies to the entire https://www.confortohvac.com website and the products and services offered by Conforto. The Policy also explains how to review or update your personal information and how to contact Conforto for any questions, suggestions, or comments. Conforto reserves the right to change this Policy at any time without notice. We recommend that you read our Policy carefully and check it regularly.

Collection of information

Two types of information are collected on our website.

a) Personal information

For the purposes of this Policy, the term “personal information” refers to information that identifies a natural person. Any action relating to an online reservation, registration, submission of a resume or contact form requires the voluntary provision of your personal information. When this information is required to process your request, you will be notified. Among this information, Conforto collects:

  • First and last name
  • Street address
  • Email address
  • Phone number

Please note that this list is not exhaustive and is subject to change without notice.

b) Non-personal Information

For the purposes of this Policy, the term “non-personal information” refers to anonymous information typically recorded by web servers, such as the web protocol address (IP address), the date and time of access, and the operating system and browser used by the visitor. Demographic statistics about our visitors (age group, country of origin, language spoken, etc.) and their browsing habits (pages viewed, number of visits, length of time spent, etc.) are also considered non-personal information. Conforto collects such information primarily through the use of cookies. Cookies are small data files that a browser installs on the hard drive of a user’s computer when the user first visits a website. User data is collected to enable Conforto to provide its products and services and for the following purposes: advertising, behavioural analysis and statistics, customer contact, interaction with social networks and external platforms, registration and authentication, response to comments, remarketing and targeting based on visiting habits.

Information collected

a) Personal Information

Contact information

Contact information voluntarily provided by users of the https://www.confortohvac.com website may be used for the following purposes: confirming receipt of an order, sending information about our company’s products and services, contacting users, if necessary, to understand their needs and to obtain their level of satisfaction through a survey.

b) Non-personal information

Cookies

The use of cookies allows Conforto to compile statistics that are used to analyze website traffic and create ads.

Analytics tool

Our company uses Google Analytics to obtain demographic statistics on visitors and statistics on their browsing habits. We can also use this data to better understand their behaviour or improve the structure of our https://www.confortohvac.com website. In addition, Google Analytics allows us to profile our current and potential customers so that we can improve our product and service offerings. To collect anonymous information and generate statistical reports, Google Analytics may use cookies, but without identifying you personally.

Advertising and remarketing

Our company uses Google Ads and Facebook Ads to promote its products and services online and to increase traffic to its site https://www.confortohvac.com. These tools use cookies and other technologies to track and analyze data, measure content popularity, better understand users’ online activities, and serve targeted ads (such as interests, site visits, or demographics). The way Conforto uses Google Ads and Facebook Ads allows Conforto to tailor its marketing practices to better meet the needs of its customers and display ads that Conforto believes will be of interest to them.

Cookies

If you leave a comment on the site, you can consent to the use of cookies by entering your name, email, and web address. These cookies have been set for your benefit so that you do not have to re-enter them when writing other comments. These cookies are stored for one (1) year. If you have an account and log in to it, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal information and is deleted when you close your browser. When you log in to the site, we create several cookies to store your login information and display preferences. Login cookies are retained for two (2) days and display preference cookies are retained for one (1) year. If you select the “Remember Me” option, your login information will be retained for a period of two (2) weeks. If you log out of your account, the login cookies will be automatically deleted.

Any user is able to enable or disable the use of cookies by Google. To do so, please visit https://support.google.com/accounts/answer/61416.

You can also disable the delivery of ads targeted by interests or demographics on Google by visiting the Ads Center. When you disable this setting, ads are not blocked. They will still appear, but they are generally no longer related to your interests, demographics, or the sites you’ve visited.

Comments

When visitors leave comments on the website, we collect the data collected through the comment form, as well as the visitor’s IP address for spam protection purposes. Comments from visitors are likely to be verified through an automated spam detection service.

Media

If you upload an image to the website, you should not upload images that include location information (EXIF GPS). Website visitors can download and extract any location information from the images on the website.

Contents from external sources

Some items on this website may include content from external sources (videos, images, articles, etc.). Contents from external sources behave in the same manner as if the visitor were viewing it on the originating site. These originating sites may collect data about you, use cookies and in turn use third-party content and monitor your interactions with such third-party content, including tracking your interactions with third-party content if you have an account on this site and are logged into this site.

Protection of your information

All information provided by users of our website, whether personal or not, is kept confidential. Each of Conforto’ employees is bound by this Policy. The use of this data is restricted to Conforto and to suppliers and partners with whom the company has business relationships. The information will only be shared with them if Conforto deems such disclosure necessary to ensure the delivery of its product and service offering. In all other cases, no disclosure of your information to a third party will be permitted. In the event that Conforto needs to transfer personal information to a party that has not been retained by Conforto, you will be notified in writing, in advance. Only with your express consent will such disclosure be permitted.

We make every reasonable effort to ensure the security of personal information provided by users of our website. An in-house technician ensures the functionality of the server and forms used for our website. In addition, Conforto has appropriate security measures in place to protect its customers from the loss or unauthorized use of their personal information, including credit card information.

From time to time, certain non-personal information, as defined above, may be collected by a third party.

To gather information about its users and their browsing habits, Conforto uses Google Analytics. When this information is used for Conforto’ own purposes, it is protected by this Policy. Google Analytics may, however, collect data for its own use. In that case, your information is collected, used, and protected according to its own privacy policy.

To create advertisements, uses Google Ads and Facebook Ads. When the information provided by this service is used for Conforto own purposes, it is protected by this Policy. Google Ads and Facebook Ads may, however, collect data for their own use. In this case, your information is collected, used, and protected according to their respective policies: Facebook Privacy Policy – Google Privacy Policy.

For any questions on how the data of this website are managed, please contact André Marois at amarois@granbyindustries.com.

Removal and correction of your personal information

If you have an account on this website or have left comments, you may request a file containing all information collected about you, including any information collected by our site. You may request to delete any personal information we have on file. This does not include information collected for administrative, legal or security purposes.

André Marois is the Privacy Officer at Conforto. To remove your name from our electronic entry lists or to change the personal information you have provided, please send your request by email to amarois@granbyindustries.com. You can also contact him by phone at 1-450-378-2334, extension 21265.

Questions and comments

We encourage any inquiries, suggestions, or comments regarding this Policy. You may contact us at any time at amarois@granbyindustries.com.

The Conforto brand is the property of Granby Energy, and both are currently in the process of registration in Canada.

98, rue des Industries
Cowansville QC
J2K 0A1 CANADA

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